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Voice Bot

  • Beschreibung
  • Vorteile
  • Einsatzmöglichkeiten
  • FAQ

AI-based voice bot

The ChatGPT-based voice bot provides natural customer interactions at the highest level, without the need for lengthy specifications or complex programming. The VoiceBot operates independently like a service representative, quickly learning from existing call guides, FAQs, and websites. It can be integrated into existing service infrastructures and assist agents by handling routine tasks.

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Einsatzmöglichkeiten

Perfect for your telephone customer interactions

The voice bot takes calls and processes them independently based on AI and what it has learned from the data sources provided. This makes it ideal for

  • First Level Support
  • Sales Hotline
  • Automated FAQ
  • Troubleshooting
  • Appointment booking
FAQ

Good to know:

The voice bot is a system based on artificial intelligence. It is a special version of OpenAI's ChatGPT that has been optimized for telephone customer service. The voice bot receives instructions on how to speak and behave. It then learns to give customized answers and help, almost as if a human were talking to you. Thanks to its extensive data and company-specific information, it perfectly adjusts its responses based on the context of the conversation. It finds the right tone for customer service, complaints or frequently asked questions.

The voice bot is provided as a cloud service and can be easily combined with your existing infrastructure.

Yes, the voice bot is compliant with data protection regulations. We are a German network operator with our own infrastructure in Germany and adhere to the relevant regulations, including the Telecommunications Act and the General Data Protection Regulation (DSGVO).

The voice bot platform is also interoperable with other services. You can establish your own agreements with companies such as Microsoft Azure (OpenAI) to ensure secure processing of your data. For services like speech recognition and text-to-speech, Microsoft servers in Germany and Europe are used to guarantee data protection.

With the European Commission’s approval of the new EU-U.S. Data Privacy Framework (the successor to the "Privacy Shield"), we can safely collaborate with American companies like Microsoft Azure (OpenAI), as they are certified as trustworthy. This ensures that personal data remains protected even when working with these companies.

The voice bot relieves your telephone customer interface immediately and efficiently with manageable configuration effort. It is much cheaper to recruit, is always in a good mood and speaks many languages.

Wie können wir Sie unterstützen?

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info (ät) first-telecom (punkt) de