Unsere Lösungen

Cloud IVR

Beschreibung
Vorteile
Einsatzmöglichkeiten
FAQ

Cloud IVR to optimize your call flow

Take advantage of First Telecom’s Cloud IVR capabilities. It is directly integrated into the voice network and offers extensive options for designing voice menus, connecting external databases, and integrating speech recognition. Without the need for your own hardware investments and operating costs, you can flexibly utilize First Telecom’s high-performance, highly available, and scalable platform.

Jetzt direkt anfragen

Vorteile

Excellent solution

Flexibly manage voice menus, announcements, and forwarding destinations.

Expandability

Do you need more channels than expected? With our cloud-based IVR, we can adjust the scope and ensure that all calls are routed perfectly.

Reduced costs

You do not have to invest in your own hardware and staff to operate your own platform. First Telecom provides the hardware and takes care of maintenance and upgrades. You save money and can focus on your main business.

Comprehensive functions

First Telecom's Cloud IVR offers extensive functions for developing powerful call flows. These include voice menus, database integration, text to speech (TTS), call recording, whispering function and detailed statistics.

Einsatzmöglichkeiten

Perfect for your service line

Guide your callers directly to the right contact person or service. The Cloud IVR is ideal for managing of

Customized greetings and announcements
Individual selection menus
Integration of databases
Pre-qualification of callers
Automated call processing
Dealing with high call volumes
Call recordings

FAQ

Good to know:

What is IVR?

IVR stands for Interactive Voice Response and describes an automated telephone system that enables your customers to select from a voice menu and interact via voice and number keys.

What can I use an IVR for?

An IVR is primarily used to make the dialog with the caller more efficient. For example, at the start of the call, the caller is first greeted by the IVR system and presented with a range of options (e.g. “1 for sales”, “2 for support”, “3 for marketing”, etc.). By pressing a button, the caller can then decide which option they would like to take for their request and is then connected to that option.

Wie können wir Sie unterstützen?

Melden Sie sich gerne unter der Telefonnummer : +49 69 65006 – 0 oder schreiben Sie uns an
info (ät) first-telecom (punkt) de