Applications

Innovative applications draw the real surplus for Value Added services. Due to its superb IT-infrastructure and the capacious know how in the area of asterisk based system structures, First Telecom is one of the leading suppliers of applications in the section of innovative Value Added services.

first:Managed Asterisk

First Telecom offers professional system engineering in a carrier grade data center to developers. That way developers can concentrate on the development of innovative applications whilst First Telecom assures operations. You are able to access 20,000 ports and get you numbers supplied from the First Telecom switch directly. In addition your traffic can be terminated via numerous carriers via TDM and VoIP.

first:Network ACD

The First Telecom virtual network ACD is the alternative system to local hardware solutions. It provides full range ACD functionality at a minimum of technical requirements at the same time: Starting with the allocation of incoming calls to competent available staff members at any location up to bundling of call centers at different locations to one big virtual call center.

Agents can dial in flexibly from each location; handling will be done directly via the internet. Due to this, low fix costs will increase your profit and availability can be scaled optimally without large investments. Of course you will get various and details statistics around the call flow.

first:Line Monitor

The First Telecom Line Monitor is an application that combines the advantages of value added voice services with the advertisement possibilities of the internet. Due to the fact that advertisement of voice services in the internet has its own rules, the Line Monitor has been developed to hand over the mediation functionality to the users themselves.
Line Monitor

first:Video Jukebox

The video Juke Box by First Telecom can be controlled via telephone. Interactivity of content can be increased quickly and easily. Users just dial in and are able to choose and start a film by using their phone keypad. All kinds of service numbers offered by First Telecom in Germany as well as abroad can be used.