You are here:Home/Solutions/Cloud Services/Contact Center
The Contact Center in the Cloud
Virtualize your contact center
first:CCcloud offers you the opportunity to virtualize wide areas of your technical infrastructure of your contact center.
First Telecom's innovative solution is built on four pillars:
The queue of Intelligent Voice Response (IVR) answers calls and offers a first-class announcement management.
The Automatic Call Distibution (ACD) distributes all incoming requests quickly and flexibly to the available staff. Extensive routing options are available.
With the browser-based client software (available as Windows version), first: CCcloud offers an effective working environment to the staff.
Creates processes where no request is lost - whether phone, fax, email, web form or chat: CCcloud provides a meaningful processing.
Your advantages:
Innovative contact center solution in the cloud:
- Modular design
- Holistic approach with IVR, ACD and Web Client
- Email and social media integration on request
- Interface capability with existing CRM systems
Flexible, sustainable and economically:
- Compatible with existing systems
- No investment in procurement and maintenance
- Fast realization through modular design
- Free scalability of technical resources
Optimized cost structure:
- Less forwarding costs by cross-linking the sites and groups
- Attractive call charges
- Top conditions for service numbers
More opportunities:
- Next Generation Network
- Managed Services
- Individual solutions
- Consulting about "free-of-charge call waiting loop"
Screenshots:
 |
 |
 |
 |
